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  2. Using a GiftYa

Using a GiftYa

  • I just received a GiftYa, how do I use it? plus icon minus icon
  • Click on the link in the text or email message you received and follow the instructions to connect your Visa, Mastercard or Amex. The next time you use your connected card to make a purchase at the... See more
  • Do I show the cashier my GiftYa? plus icon minus icon
  • It depends on the method you chose when you received the GiftYa. If you chose "Activate a GiftYa to your Visa, Mastercard, or Amex" you simply pay with that debit or credit card at the time of purc... See more
  • What if the merchant says they do not support GiftYa? plus icon minus icon
  • A merchant, cashier, server, etc may not always be aware of GiftYa, and that's totally fine! If you chose the "Activate" method, the merchant or cashier does not need to be notified you are using a... See more
  • What if I spend more than the GiftYa amount? plus icon minus icon
  • No problem! The GiftYa amount will be credited in full, and your connected card will be billed for the additional amount See more
  • How can I see the remaining balance? plus icon minus icon
  • To check the remaining balance on your GiftYa, simply login to your account and view your gift. The remaining balance for each gift will be shown on the My GiftYa page.   If you are using your Gift... See more
  • Does GiftYa keep my bank account or credit card information on file? plus icon minus icon
  • No. GiftYa works with a company named Plaid to connect your bank account information. Plaid has partnerships with most major financial institutions and powers popular apps such as Venmo. GiftYa doe... See more
  • Why can't I connect my card to my GiftYa account? plus icon minus icon
  • Unfortunately, not all cards are compatible with our patented card-linking technology. Please be sure that you are using a valid Visa, MasterCard, or Amex card(valid expiration date). If you are un... See more
  • What happens if I do not use my GiftYa in full? plus icon minus icon
  • No worries! You will be credited for each purchase made at the merchant until your gift is used in full. There is no expiration date on a GiftYa. See more
  • Do I have to connect my Visa, Mastercard or bank account? plus icon minus icon
  • A GiftYa is the most flexible digital gift on the market. Every gift comes with multiple activation methods to ensure that it's the perfect gift for you.  We highly recommend the "Activate" method ... See more
  • What if I do not receive a credit after making a purchase? plus icon minus icon
  • Make sure the Visa, Mastercard, or Amex activated to your GiftYa has not expired. If your card has expired, the credit will not be released. We recommend selecting the credit option when using your... See more
  • What if I do not see my issue here? plus icon minus icon
  • For all other issues, please sign in for personalized assistance. Sign in for help See more

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