What if my recipient was unable to use their GiftYa?

If your recipient was unable to use their GiftYa, we are here to assist them! Unfortunately, we are unable to issue a refund for the unused gift but can provide assistance for your recipient.

GiftYa is not a traditional eGift. We offer several redemption options for your recipient to choose from.

We highly recommend the "Activate" method because it's scam-proof, fraudsters cannot steal your information, you’ll never lose the gift, and it eliminates criminal use. Your recipient can easily connect their GiftYa to their personal debit card. After their card is connected, they can make a purchase with that card at the merchant and we will immediately issue a credit for the amount spent until the GiftYa is used in full.

We also offer other ways to use your gift such as an eGift, swapping for another merchant, or getting a Visa gift card mailed to you.

Unfortunately, the "activate" method is not available for Visa GiftYas.

Please have your recipient contact us for assistance.

Learn more about how GiftYa works below!